Thursday, February 10, 2011

Someone Sent Me Flowers And a Headache For Valentine's Day

Aren't they darling? There are many more than you can see here. They arrived in great condition and I'll enjoy seeing them open up over the next week or so.



So, who were they from?

These beauties came with a bit of a challenge. Or mystery. You can decide.

Behold the correspondence. Names have been hidden to protect the guilty.

Pro Flowers = blue
Casey = red
My commentary = green


1.

Most disturbing:
A. My (now deceased) grandmother was named Nonnie.
B. This card points to me having one girl already and maybe another next year?!

Hi. I received tulips today, addressed to me with my correct information, however the card enclosed makes no sense. Could I have received the wrong one?

It read:

To my 2 special gals, next year maybe
3 special gals.....
Love, kisses and hugs

Love ya, Mom (Nonnie)

Thanks!


2.

Thank you for contacting us and giving us the opportunity to explain our privacy policy. All sender information is kept completely confidential. Because we value our customers' privacy, we will only share with a recipient the information that a sender provided on the card message.

If a recipient requests to know who sent the gift, we advise the recipient that we will contact the sender and any follow-up will be done by the sender at their discretion.

If we can be of assistance, please do not hesitate to contact us. We are available to you 24 hours a day, seven days a week.

Best Regards,

OSST $$$$$$$$$
Customer Care
ProFlowers




3.

I completely understand, but is there is a chance that the card was incorrectly placed in my box? I think it must have been.

The order number on the card reads: -------------
The order number on the box reads: +++++++++++++

Thanks, Casey





4.

Dear Casey,

Thank you for contacting us regarding your order you received. We do apologize for any inconvenience but with 2 different order number it looks like a mistake because the order number should match. You can contact the sender if you know who they are to receive message.

If there is anything further that we can assist with, please do not hesitate to contact us. We are available to you 24 hours a day, seven days a week and we look forward to serving you.

Best Regards,

OSST %%%%%%%%%%%
Customer Care
ProFlowers

5.

Please read my email from start to finish and advise me on who sent the flowers to me. I have NO idea.

Thanks,

Casey

6.

Privacy policy again.

Thank you for contacting us and giving us the opportunity to explain our privacy policy. All sender information is kept completely confidential. Because we value our customers' privacy, we will only share with a recipient the information that a sender provided on the card message.

If a recipient requests to know who sent the gift, we advise the recipient that we will contact the sender and any follow-up will be done by the sender at their discretion.

If we can be of assistance, please do not hesitate to contact us. We are available to you 24 hours a day, seven days a week.

Best Regards,

OSST %%%%%%%%%
Customer Care
ProFlowers




7.

Getting annoyed.


Pro Flowers mistakenly included the WRONG card with my flowers. So, I cannot use the card to identify the sender.

Please do not send me another form letter explaining your privacy policy. Would you please use the order #s I provided to you, send me the text that should have been included on mine and then also send the person who received MY card, the appropriate information.

Thanks,

Casey


8.

Resending the message was my first request!

Dear Casey

Thank you for contacting us. Please accept our most sincere apologies for our error with the card message.

We understand that the card message is a very important part of your gift and would like to either refund $5.00 or resend your missing card message.

Again, please accept our most sincere apologies. If you have any further questions, please don't hesitate to contact us.

Best Regards,

OSST ^^^^^^^^^
Customer Care
ProFlowers

9.


Please re-send the correct message. I would like to know who sent them to me! Can you do this via email?

Thx, Casey



10.

Privacy policy!!!!!

Dear Casey,

Thank you for contacting us and giving us the opportunity to explain our privacy policy. All sender information is kept completely confidential. Because we value our customers' privacy, we will only share with a recipient the information that a sender provided on the card message.

If a recipient requests to know who sent the gift, we advise the recipient that we will contact the sender and any follow-up will be done by the sender at their discretion. We cannot send this info via e-mail unfortunately.

If we can be of assistance, please do not hesitate to contact us. We are available to you 24 hours a day, seven days a week.

Best Regards,

OSST !!!!!!!!!!
Customer Care
ProFlowers


11.
Please read the entire email and advise.

12.

Lord, give me patience.


Dear Casey,

Thank you for contacting us. We apologize about the confusion regarding the card. Our records indicate that your issue was addressed per an earlier communication with another customer service associate.

If this isn't correct, please contact us so that we may assist you further. We are available to you 24 hours a day, seven days a week and we look forward to serving you.

Best Regards,

OSST &&&&&&&&&
Customer Care
ProFlowers

13.

When in doubt, choose sarcasm over frustration.

This has to be a joke.

I was given the WRONG card. It had a different order number on it. Please email me the right one.

14.

Lord have mercy! It's revealed!

Dear Casey,

The correct message for your order reads as follows:

Thanks you for everything you do!
Heart you, Melissa

We can go ahead and resend the order to you correctly or refund the sender of this gift 5.00 for the confusion with the card message. Please contact us with your choice.

Again, please accept our most sincere apologies.

Best Regards,

CS @@@@@@@@@
Customer Care
ProFlowers




15.
Thank you so much. Please re-send. I am grateful for your help! Would you ensure the other recipient (who likely received mine) receives the correct card?

Thanks!
Casey


16.
Dear Casey,

You're very welcome! Thank you for shopping at . We look forward to assisting you on your next gift-giving occasion!

Best Regards,

CS ***********
Customer Care
ProFlowers

Some observations:

*If anyone wants to know Pro Flowers Privacy Policy, I can recite it on cue.

*Even in the final email, they failed to ensure they'd let the other person know. Somewhere out there, someone is as confused as I was. And, someone thinks Melissa hearts them.

*And, they failed to include their own company name. (This is a conglomerate of many......Pro Flowers, Red Envelope, Cherry Moon Farms, etc.)

*I only spoke to the same person once. What is this? They throw darts to decide who goes next?

*I don't even think I can bill my boss for the time spent on this. Since it was a gift. Right? Or, can I? (Yes, she reads my blog. Yes, I'm joking.)

18 comments:

Shannon said...

I could feel my blood pressure increase as I read through the correspondence. Holy hell I hate form email letters. This is why if I can, I try to work with companies that provide great service. Places like Amazon or Zappos. They know how to treat their customers.

Glad you finally got an answer. Damn, that took a long time. I would have exploded by then.

Quinn, Allison, Rylee and Cailyn McNamara said...

lololololol!!! omg, i was laughing so hyterically that i started snorting...quinn (who is watching a movie) kept asking "really? that funny? that sounds like tosh.0 laughing!"
that probably partially tickled my funny bone so much because i have recently spent HOURS dealing with idiot customer service people...
wooooo...alright, breathe allison...

Claire Kiefer said...

Okay so despite this being incredibly frustrating for you . . . it is SO DANG FUNNY! Do you at least know who Melissa is??

starnes family said...

Melissa is my boss. Sorry....should have clarified!

Pam Bowers said...

The flowers are beautiful. Too bad you had to work so hard to figure the sender part out. It was pretty funny hearing your side of it. I am absolutely sure they throw darts!

Melissa was probably wondering why you never thanked her. Now she knows why!

Kim said...

They are beauitful! So glad you finally got it figured out. That was crazy!

Dee Stephens said...

WOW! I would have SNAPPED!!!!!!!! Seriously..
Ridiculous!!
BTW -- about 11 years ago I got a dozen roses on Valentine's Day with a card that said from "An Admirer"
The florist wouldn't tell me who they were from and I had my suspicions all these years but it wasn't only until a few years ago my Dad told me that he sent them! CRAZY!

Vincent Family said...

That was CRAZY!! But good job you for keeping it together!

Sara said...

Holy moly - what a fiasco. Can't believe you kept your cool. I would've been on the phone with those jackwagons screaming at them!

Sweet gesture from Melissa though :) I love tulips!!!

Brittny said...

too funny and very frustrating!!!!

jennykate77 said...

That is hilarious! WTH is wrong with people? I hate automated canned emails like that...they NEVER help the situation.

The tulips are beautiful...and it was a sweet gesture!

If the shoe FITZ said...

I am giggling over here over your frustration b.c I think it's funny...your frustration. You probably spend kid free time doing this too, right? sorry..tee hee

starnes family said...

Yes, Jen. Children are not difficult enough to deal with. I often seek out customer service reps, too.

Hate you!

The Lenzers said...

holy freaking moly! and gee thanks for the $5 off! That was worth the 5 hours it took for all that! mental note...not buying flowers from them!

Coco said...

Holy shit. This would of been my worst nightmare. And theirs after dealing with me.

Kelly Beatty said...

I once got so pissed at the cable company (after going thru a million people trying to get a deposit waved) I wrote them an email that said, "Only stupid people use this cable company. And I'm not stupid. Suck it. Kelly Beatty" Then, they ended up waving my deposit. And I still use them...this probably makes me stupid.

At least you didn't go off on ProFlowers, etc. You are so mature. I commend you.

Cate O'Malley said...

oh my, that is insane!

Merry Mack said...

That made my head hurt just reading all that.